Broadband - General
*Monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%.
24-month contract.Subject to credit check, acceptance and availability.Installation fee may apply.Please note – your monthly price will increase after 24 months, when your in-contract discount expires, see www.vodafone.co.uk/priceguide for more details.
Line rental:Line rental is not required with our Broadband and Home Phone services.
Vodafone Essentials Broadband Offer: Vodafone Fibre 1 Essentials plan. 12-month contract. Subject to credit check, eligibility checks, acceptance and availability. Full terms apply, see Vodafone Essentials Broadband Offer terms.
Payment:Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.
Vodafone Together:customer can get i) a monthly discount on Home Broadband plan and ii) 30% off additional mobile airtime plans of 12 months or more, for the duration of their contracts. Additional mobile plans are Pay Monthly SIM only, Airtime or Mobile Broadband plans. Discounts can’t be used in conjunction with any other discounts. Terms, eligibility & details:www.vodafone.co.uk/broadband-sim-only-deals
Privacy policy:Please see ourprivacy policyfor information on how we collect, use, share and protect your personal information.
Vodafone Wi-Fi Hub:We’ll provide a Vodafone Wi-Fi Hub to any new customers who take out a Vodafone Broadband and Home Phone bundle as part of your service (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).
Vodafone Broadband app:Compatible Android/iOS device is required for full functionality.
Downloading third party content:A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see theVodafone Broadband Acceptable Use Policyfor more details.
Parental controls:Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.
Switching:Unfortunately Virgin customers may need to contact their current provider directly in order to switch.
Vodafone Pro Broadband
Vodafone Broadband Backup:Your broadband back-up dongle is intended to give you a connection to our 4G network, when there is a total loss of service on your fixed line broadband. You will receive 50GB of data with your 4G dongle. If you run out of data, please contact our WiFi Xperts, who may add extra data as needed at no additional cost. In order to use the 4G dongle as intended, you should ensure it is plugged into your Vodafone Pro Broadband router. The 4G dongle is not a direct replacement for your fixed line broadband. As the 4G dongle connects to our mobile network, the service, speed and consistency of your connection may vary due to a number of factors, including location, coverage and demand. You must only use your dongle when you have a fault with your fixed line broadband and you must not roam with your dongle. Your use of the dongle is subject to our Vodafone Fibre Broadband/ Vodafone Fibre to the Home Broadband (as applicable) terms and conditions and the applicable terms and conditions relating to our mobile broadband products, each of which can be found at: vodafone.co.uk/terms-and-conditions.
Vodafone Super WiFi:One WiFi Booster is supplied as standard with your Vodafone router. Up to three WiFi Boosters can be provided at no additional cost if you do not receive WiFi signal and throughput speeds of at least 10 Mbps in each room of your home. Right to leave with no early termination fee if you do not get WiFi signal and throughput speeds of at least 10 Mbps in each room of your home, after installing all three WiFi Boosters and contacting us to try to resolve. To exercise right to leave, you must notify us within 30 days of receipt of your third WiFi Booster. Full terms: vodafone.co.uk/terms-and-conditions/
Vodafone WiFi Xperts:Our WiFi Xperts, Vodafone’s dedicated home broadband service team, are available over the phone 8am to 8pm Monday to Sunday(and public holidays) to assist with any technical problems you have with your broadband. The WiFi Xperts will try to resolve any technical issues you have with your broadband but they may not be able to do so in all cases. Our WiFi Xperts will not visit you at your home and will only try to resolve issues remotely, but they can arrange for an engineer to visit your home if needed. Please call 0333 304 0191 to request technical assistance from the WiFi Xperts. For any other queries, please contact us by phone 0808 040 8408 or online at https://www.vodafone.co.uk/contact-us/
WiFi 6E:To benefit from WiFi 6E you must have WiFi 6E capable device,.
Norton 360 Premium:Offer subject to availability and Norton’s terms and conditions. AntiVirus protection for up to 10 devices. After 12 months, contract automatically renews for 12 months at 50% of Norton’s then current retail price for Norton 360 Premium. Seeuk.norton.com/vodafonefor more details and to confirm availability.
Vodafone Xtra
Apple TV 4K on us:You will receive your Apple TV 4K device at the same time as receiving your Vodafone Wi-Fi Hub. Not all content is available in 4K. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atmos–capable devices. Ownership of the Apple 4K TV equipment is yours 14 days after activation of your Xtra Home Broadband service.
*Apple TV+:Limited time offer. Subscription for 3 months included with Apple TV 4K. Offer only available to new Apple TV+ subscribers. Offer is not available to customers that have had an Apple TV+ subscription previously, whether through Vodafone or otherwise. To benefit from your inclusive 3-month Apple TV+ subscription, you must activate Apple TV+ within 3 months of receiving your device.One subscription per 'Family Sharing' group (up to six family members). After 3 months, your Apple TV+ subscription will automatically renew unless you cancel before the 3 months is up. Some content may require an additional subscription and may not be available in all countries. For full terms & exclusions on Apple TV 4K and Apple TV+, seehere.Eligible devices only. 18+. £4.99/month after 3 months with auto-renewal.
Anytime Landline and Mobile calls:Applies to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers beginning with 07) which you dial directly. Inclusive calls are to UK mobiles only (this does not include other numbers that begin with 07 such as WiFi services etc.). If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60-minute call cap. Full details can be foundhere.
Home Phone
Call costs and subscription features:Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in ourVodafone Broadband and Home Phone Price Plan.The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.
Evening and weekend calls:You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:
‘Daytime’ is 7am to 7pm, Monday-Friday
‘Evening’ is 7pm to 7am, Monday to Friday
'Weekend’ is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.
Anytime calls:Can be made during daytime, evening and weekend periods.Max call duration is 60 minutes – standard call charges will apply after 60 minutes.
Number Transfer:Our ability to transfer your number is subject to availability.
Promotions & Offers
Offers, promotions and discounts:Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.