This page was printed on Apr 18, 2023. For the current version, visit https://help.shopify.com/en/manual/online-store/themes/themes-by-shopify/vintage-themes/customizing-vintage-themes/add-contact-form.
You can add a contact page to your store to let customers get in touch with you. All Shopify themes have a built-in contact form that you can apply to the pages you create.
Create a contact page
You can create a page to which you can add a contact form. If you create a page without any content, then the contact form is all that will appear on the page. If you add content to your page, then your content will show above the contact form. You can include information about how customers can reach you, such as by phone, by mail, or in person.
To create a contact page:
- Desktop
- iPhone
- Android
- From your Shopify admin, go to Online Store > Pages.
- From the Shopify app, tap Store.
- In the Sales channels section, tap Online Store.
- Tap Pages.
- From the Shopify app, tap Store.
- In the Sales channels section, tap Online Store.
- Tap Pages.
- Click Add page.
- In the Title box, type a title for your contact page, such as Contact us or Get in touch.
In the Content box, type any text that you want to appear above the contact form. You can leave this section blank.
Some information that you might want to add in the Content box:
(Video) How to add a CONTACT page to your Shopify store // Shopify Essentials- Short, friendly text such as "We'll get back to you as soon as we can"
- Your store's address, with an image of your physical storefront, if you have a retail location
- Your phone number, if you want customers to be able to reach you by phone
In the Online store section, choose
contactfrom the Theme template drop-down menu.Click Save.
Your contact form should now be visible on your Contact page.
You might need to add your contact page to your navigation menu to make it visible on your store.
If your theme supports adding a contact form as a section, then you can add a contact form to existing pages. Refer to Sections and Blocks for more information.
Your contact form sends all submissions to the Sender email address of your store. You can change the sender email address in the Store details settings page of your Shopify admin.
If you want to use another email address, then you can use a free online service like Wufoo or Jotform to create a custom contact form to embed on your contact page.
Spam filtering
The content of the contact[body] field of your contact form is analyzed by Shopify's spam filters. If Shopify decides that the submission is spam, then the subject of the email will be prefixed with [SPAM], but the email will still be sent. You can create an email filter to set aside emails with a subject that contains [SPAM].
Shopify sends all contact form submissions, including those marked as spam, to make sure that you don't miss any legitimate messages that are flagged as spam by mistake.
FAQs
Add a contact page to your store? ›
On the Themes dashboard, click on the Customize button. In the Sections sidebar, select the Footer section and then add a Text element. Paste your Privy form's embed code into the Text element. Drag and drop the element to edit its placement.
How do I add a contact form to my footer in Shopify? ›On the Themes dashboard, click on the Customize button. In the Sections sidebar, select the Footer section and then add a Text element. Paste your Privy form's embed code into the Text element. Drag and drop the element to edit its placement.
What do you put on a contact page for a website? ›Include an email and phone number so visitors can get in touch with you on their first attempt. Include a short form using fields that'll help your business understand who's contacting them. Have a call-to-action to provide visitors with another action to take if they choose not to complete the form.
How do I add a contact number to Shopify checkout? ›You can make adding a phone number a requirement for your customers during checkout through your Shopify settings. To do this, click the Settings gear in the lower left corner, then click Checkout. Under Form Options, select Required for the option "Shipping address phone number." Lastly, click Save.
Do I need a contact page on my website? ›Should I use a contact form on my website? Yes, if you want to stay in touch with your potential clients. Check out dedicated plugins to help you quickly set up a contact form and use it.
Is a contact page necessary? ›One of the most important reasons to have a contact form on your website is to reduce spam and keep your website secure.
How do contact pages work? ›How Does a Contact Form Work? A contact form is a short web-based form published on a website. Any visitor can fill out the form and submit it to send a message to the site owner. Behind the scenes, your contact form triggers an email message to be generated and sent to your email inbox.
What do I put in the footer of my Shopify store? ›- Footer menu.
- Social media links.
- Trust badges.
- Newsletter box.
- Contact/Address.
- Privacy policy and Terms of Use.
- Copyright notice.
Find your Footer section, and click the + button to edit your footer design. Next, search for Formidable and add the Formidable Forms block. Then, you'll choose your contact form from the dropdown to display your form. Last, click the save button to update your footer widget area, and your form is ready!
How do I make contact fields required in Shopify? ›To make a specific field required for a customer, you need to add a field attribute of required="required" within the field's input element.
How do I make a contact form field required in Shopify? ›
To make a specific field required for a customer, you need to add a field attribute of required="required" within the field's input element.