Today I am sharing a big list of online chat support jobs you can do from home. Chat support jobs are one of the most flexible and easy jobs you can find if you are searching for online jobs.
With the digital presence of many businesses, the need for chat agents is increasing significantly. This is the best type of job if you are looking for no phone work.
If you are new to the term of chat jobs,please read on.
What is online chat jobs?
Have you ever visited a website and suddenly a chat window pops up? That’s online chat support. Businesses have online chat support to help their customers with their inquiries, complaints, and any kind of troubleshooting. This saves time for the customer and makes it easy for the business to solve the customers’ problems without any phone calls or emails.
Online chat support is the first contact between the business and a potential customer, so being good at this job is vital.
What kind of work does an online chat agent do?
An online chat agent communicates with the customer/client, helping them with their questions, troubleshooting any issues, and sharing their extensive knowledge of the business.
As an online chat agent, you should have good typing skills, have knowledge about the business/product you work for, and be able to solve the customers’ problems. You should also have a pleasant demeanor and be able to multitask.
Chat agents are virtual customer service professionals. Though there is no phone usage in this job, you will need a good internet connection with a laptop and headset.
How much do chat operators make?
According to ZipRecruiter, live chat agents earn around $13 per hour. This also depends on their experience and the company they work for.
What skills are required to be an online chat agent?
This is one of the jobs that doesn’t require you to have a college degree. Many companies offering online chat support jobs from home accept a high school diploma. Along with this, some businesses ask for technical knowledge.
A chat agent’s soft skills are good typing and grammar skills, the ability to multitask and troubleshoot etc. It would help if you also were quick in attending to customer queries and solving any issues.
33 Easy Part-Time Weekend Jobs That Pay Well in 2022
Here are the best online chat jobs from home:
Founded in 2012, this company recruits remote chat agents from select cities in the US and UK. The job involves providing online chat support and sales. To apply, you should have good English speaking skills, excellent grammar, and a typing speed of 65 WPM. Once you apply online and take the assessment, you will be invited for a live chat interview followed by a phone interview.
Average pay: $10 per hour.
Apple hires for the Apple At Home Advisor position to help its customers with troubleshooting, technical support, and general questions via phone, email, or chat. To be eligible to apply for this position, you should demonstrate good troubleshooting skills and the ability to work independently. You should have a quiet place to work and have high-speed internet.
It is good to know Apple products, but it’s not mandatory. Both part-time and full-time positions are offered.
Average pay: Around $28 per hour.
As a social media agent for LiveWorld, you will provide customer service and monitor brand mentions on social media. You will be actively engaging with the users and participating in conversations wherever the brand is mentioned. To become a social media agent with this company, you need good grammar skills along with 2–3 years of experience in online moderation and engagement. A college degree or equivalent experience is preferred. Some fluency in other languages is also desirable as they regularly hire bilingual agents.
This company hires for online positions in the US.
Average pay: $11 per hour.
As a home-based chat agent for Arise, you are expected to provide customer service to various companies. You are responsible for answering questions and troubleshooting. In business since 1994, Arise is a credible company to work for that offers a lot of flexibility.
If you are interested, you can apply online and get started.
Average pay: $28 per hour according to Indeed.com.
With ModSquad you will be working in roles like moderator and associate community manager. The work is quite flexible, and you can choose your hours. You will be chatting with customers, moderating web content, and managing online community conversations. To apply for this position, you need to have an understanding of social media platforms and good grammar and writing skills.
Average pay: Around $9 per hour.
Third Channel (formerly Needle)
As a Third Channel (formerly Needle) Brand Advocate, you promote the brands’ products that you align with. The job involves chatting with shoppers and driving sales. You work as an independent contractor, and the pay is per chat.
Along with the pay, you can also earn incentives that can be redeemed for your choice of products.
Average pay: Around $10 per hour.
As a TTEC at home associate, you will provide customer service to clients. Keep in mind that this role needs you to be on the phone to some extent. This company hires in the US and Canada for at home associate roles.
To apply for this job, you need to have a high school diploma or GED equivalent. Other requirements include having high-speed internet, a laptop, a landline, and a headset.
Average pay: $11 per hour.
At SiteStaff Chat, you will be working as a chat agent providing customer service and chat support to customers. If you’re interested in applying for this job, you should be able to type around 65–75 words per minute with good command of punctuation, grammar, and spelling, be able to multitask 3–4 chats at a time, have good communications skills, and be able to work independently.
Average pay: Around $10 an hour.
Fancy Hands is a company that specializes in providing virtual assistants to businesses. Typical job responsibilities include making phone calls, doing internet research, completing data entry, etc. Some of the tasks might consist of chat support.
Fancy Hands is looking for people with strong communication skills and knowledge in different fields. You need a computer and a good internet connection to apply to work with this company.
Average pay: $3–$7 per task.
Concentrix hires Work at Home Advisors for customer support and sales. You will learn the nature of the work as you go through the recruitment process, which differs for each client. If you are interested in applying to this company, you need to have a computer, high-speed internet, and a quiet workspace. It takes around 7–10 days to review applications.
This company has both part-time and full-time positions available, and training is provided once your application is accepted.
Average pay: Starts at $10 per hour.
This company hires work-from-home customer services representatives to handle customer questions, resolve issues, and complete general research via phone or chat. To apply for this job, you should have a high school diploma or GED.
You also need to have a good typing speed of 30–50 WPM, excellent grammar and spelling, and the ability to multitask. Some prior experience in sales is also helpful.
Average pay: Around $12 per hour.
As a Support Specialist for Ginger, you will be providing customer service and administrative help to the customers and clinicians. Ability to multitask and strong communication skills are needed for this role. Previous experience in customer care is helpful but not necessary.
Average pay: Not mentioned.
Amazon hires Customer Service Associates to communicate with customers/drivers and resolve issues. Some of the job requirements include having good English communication and documentation skills, determining customer needs and providing solutions, and understanding the Amazon website.
You should be over 18 years old, and you must have a high school diploma to apply for this job.
Average pay: $15 per hour.
Customer Service Representatives for Sitel help customers with questions about products and services via chat, email, or phone. You should be at least 18 years of age, and you must have a high school diploma or equivalent to apply for this job.
Ability to multitask, strong attention to detail, and good customer skills are required for this role. There are many other benefits along with great pay in this job.
Average pay: $11.75–$15 per hour.
With Sutherland, you can work as a chat agent assisting clients worldwide. The work might involve communicating with customers via phone, email, or chat. You should have a high school diploma or equivalent, be able to type at least 30 WPM, and have a minimum of one year of experience in customer service.
Other requirements include high-speed internet, a computer, and a headset.
Average pay: $14 per hour but can vary by role.
As a customer service agent for U-Haul, you have to interact with customers about U-Haul truck rentals through chat or phone. This role requires you to have good verbal and written communication skills and inbound call experience, along with one year of customer service experience. The job requires you to work on weekends.
Average pay: $11 per hour.
As a chat agent for Asurion, you are responsible for resolving technical issues and troubleshooting. This job requires need a high school diploma or equivalent with a minimum of six months of experience in customer service. You should be able to work nights and weekends and have a quiet workspace with high-speed internet.
Average pay: $13 per hour.
Support.com provides technical support solutions to its customers through its tech-savvy chat agents. You need to have sound technical knowledge for this job. The ability to type at least 30–40 WPM, a minimum of one year of experience in customer service, and a willingness to work any schedule are some of the job requirements.
Once you land the job, there is paid training and a lot of employee benefits in this role.
Average pay: $10.25 per hour.
If you have extensive knowledge about any subject, then you can join PrestoExperts to tutor or counsel people via chat or email or the Presto Expert Messenger. This is more of a freelance job where you can set your rates and schedule. You can get started by creating your profile, highlighting your qualifications and experience.
There are many categories like tutoring, counseling, technology services, programming services, etc. that you can join.
Average pay: You can set your rates.
Paperless Pipeline handles software solutions in the real estate industry. It hires agents to help with customer questions and technical support. You need to have excellent troubleshooting skills along with good grammar and spelling.
Average pay: Not mentioned.
This company hires for remote customer service jobs where you will be helping customers with questions about building their websites. A thorough knowledge of the website industry is required for this role. You are also required to have 1–2 years of customer service experience and good communication skills.
Average pay: Around $15 per hour.
Want to find more chat support jobs from home?
Chat support jobs are one of the most sought-after jobs because of the flexibility they provide. It can be a daunting task searching for them.
FlexJobs is one of the biggest job boards and an excellent resource that helps you find and land the remote jobs you want. It has over 50 job categories and has many chat agents jobs advertised.
You can rest assured that the jobs are handpicked and absolutely scam-free. Learn more about this legit job board in this review.
Alternatives to chat jobs
If you like work-from-home chat jobs, then you will love the below alternatives.
A virtual assistant helps businesses perform various tasks like writing, website management, admin work, social media management, etc. This job is multifaceted, and you can choose any niche you want to get started. The job is pretty flexible, and you can even start your own VA business.
Learn more about becoming a virtual assistant in this detailed interview.
Transcription is one the biggest jobs in the work-from-home industry, and it does not involve any phone work. Though you can start this job if you have typing skills, training can be really helpful. There are legit companies that offer online transcription jobs from home.
Here is a free course you can take to see if this job is what you are looking for.
Online Chat support jobs are easy to do if you have the patience and good communication skills. In some roles there is a learning curve depending on which company you apply for.
About Sireesha Narumanchi
Hi, I am Sireesha and thank you for stopping by to know me. I am a work-at-home mom of two beautiful princesses and a firm believer in making 'working from home' a success for everyone (working in a virtual job for over 9 years now). I have been featured on many popular websites like Forbes, Business Insider, American Express, QuickBooks, The Muse, Moneyish, Virtual Vocations, Spark Hire, Bustle, Fairygodboss, Side Hustle School, Payoneer, Jobbatical, Skillcrush.Read more...
Which job is best for work from home? ›
- Web Developer.
- Graphic Designer.
- Customer Service Representative.
- Virtual Assistant.
- Social Media Manager.
- Content Writer.
- Medical Transcriptionist.
- Data entry clerk.
- Event planner.
- Medical billing representative.
- Medical coder.
- Customer service representative.
- Tax preparer.
- Become a Subject Matter Expert (SME)
- Familiarity with customer support etiquettes.
- Excellent writing skills.
- Mastery over resolution time.
- Ask for customer feedback.
- Manage your customer support workload.
- Open to new ideas and information.
- A touch of empathy.
How much does a Work From Home Amazon Employment make? As of Nov 1, 2022, the average hourly pay for a Work From Home Amazon Employment in the United States is $28.52 an hour.How can I work for myself online? ›
- Take Surveys Online.
- Virtual Assistant.
- Complete Small Micro-Tasks.
- Online Proofreading.
- Become A Blogger.
- Become A Medium Writer.
- Freelance Writing.
- Email marketing specialist.
- Social media manager.
- Virtual bookkeeper.
- Coding specialist.
- Customer care manager.
- Fitness trainer.
- Web designer or web developer. Every business needs a website, and good web designers are in high demand. ...
- Graphic designer. ...
- Teacher. ...
- Virtual assistant. ...
- Freelance writer. ...
- Editor. ...
- Accountant/financial consultant. ...
- Social media specialist.
- Complete Online Surveys.
- Sell Your Favorite Stock Images.
- Become a Virtual Assistant.
- Earn Money Off Your Reviews.
- Sell Household Items on eBay or Amazon.
- Rent Your Gadgets by the Hour.
- Enter Data Online.
- Sell Your Unused Clothes Online.
There are two main ways of accessing LiveChat. You can log in to LiveChat using your browser. The address to the app is: accounts.livechat.com. Bookmark it or even set it up as your homepage so you always have LiveChat at hand.What is a perfect live chat? ›
Use a natural conversational tone.
Treat live chat like a natural conversation and use a friendly tone. Agents should always begin every chat with an introduction and ask for the customer's name as well. Let the customer know you are ready to help, and ask questions to clarify information when needed.
How do I succeed as a chat operator? ›
- Prepare to chat. Proper preparation prevents poor performance. ...
- Say hello the right way. ...
- Manage your status. ...
- Watch out for chat notifications. ...
- Be patient. ...
- Close the chat nicely. ...
- Make sure to follow up.
Amazon work from home will stay for the near future, the company's CEO Andy Jassy said last week at a conference, as per a report.Does Amazon give you equipment to work from home? ›
1. Amazon. Whether you're looking for a full or part-time role, Amazon offers a wide range of work-from-home positions, including remote jobs that provide equipment.What kind of work from home does Amazon have? ›
- Customer service.
- Business analysis.
- Software development.
- Recruiting and human resources.
- Seasonal options.
- Survey Sites.
- Virtual Assistant.
- Mobile Apps.
- Freelance Writing.
- Selling Online.
- Website Testing.
- Data Entry.
- Affiliate Marketing.
- Branded Surveys.
- Survey Junkie.
- Opinion Outpost.
- Amazon MTurk.
- Mindswarms. Work online and get paid every week.
- Administrative Assistant. ...
- Customer Service Representative. ...
- Data Entry. ...
- Interpreter. ...
- Sales Representative. ...
- Social Media Evaluator. ...
- Tech Support. ...
- Travel Consultant.
- washr for hampr - Independent Contractor. ...
- REMOTE Phone Operator/Customer Service. ...
- Office Coordinator. ...
- Housekeeper / House Cleaner - Company Cars, Benefits, Mon - Fri 8 to 5. ...
- Cleaner / Cleaning. ...
- Personal Assistant. ...
- Customer Service Representative- Work from Home. ...
- Customer Service Advocate - Work at home.
- Dance instructor.
- Air traffic controller.
- Head chef.
- Administrative assistant.
- Pharmacy technician.
- Claims adjuster.
- Sales representative.
- Web developer.
- Information technology technician.
- Real estate agent.
What is the easiest online job that pays the most? ›
- Blogger (our top pick for high paying online jobs)
- Virtual Assistant.
- Watch Ads.
- Complete Surveys.
- Create an Online Course.
- Teach English Online (best online jobs for citizens of English speaking countries)
- Manage Ads.
- Email Marketing.
- Graphic Design.
- Web Designing.
- Video Editing.
- Mobile App Development.
- Program Manager.
- Project Manager.
- Customer Service Representative.
- Ibotta. How it works: Ibotta lets you earn cash back on in-store and online purchases at over 2,000 supported retailers. ...
- Rakuten. ...
- Swagbucks. ...
- Fiverr. ...
- Upwork. ...
- OfferUp. ...
- Use Survey Sites to Get Paid. ...
- Try Passive Income Apps. ...
- Start a Delivery Side Hustle. ...
- Complete Short Tasks on Amazon Mechanical Turk. ...
- Earn Extra Income Selling Things Around Your House. ...
- Donate Plasma. ...
- Get Paid to Shop. ...
- Become a Mystery Shopper.
An agent without prior chat experience can take only 1-2 active chats simultaneously, while an experienced agent can easily take 4-6 chats. If all your agents are new to chat you may need to lower the number of simultaneous chats they are expected to take. This can impact your staffing considerations.What is a mock chat? ›
What is a mockup conversation? Create a simulated back and forth conversation that answers all of your prospects burning questions, overcome objections and satisfy desires to improve marketing, reduce support and increase sales - all in one video.What is a chat assistant? ›
Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email.Which app is best for live talk? ›
- HubSpot Live Chat.
- HelpCrunch Live Chat.
- Pure Chat.
- Sendinblue Conversations. Intuitive, reliable, and robust, Sendinblue Conversations is an all-around great choice for live chat software. ...
- Chatra. Chatra is a complete live chat software for websites and ecommerce stores. ...
- LiveChat. ...
- LiveAgent. ...
- Zendesk. ...
- Gorgias. ...
- Freshchat. ...
Which app is best for live chat free? ›
- Review of the Best Free Chat Apps.
- FAQs About Top Messaging Apps.
- List of Best Free Chat Apps. Comparison Table of Top Chatting Apps. #1) Telegram. #2) Viber. #3) Signal. #4) WhatsApp. #5) Facebook Messenger. #6) Line. #7) WeChat. #8) Skype. #9) Google Hangouts.
The chat process job is one of the most popular customer care jobs because it is easy to learn and can be done from any location. The chat process job can be performed online or at a call center.What is chat process test? ›
The BUPLAS Chat Assessment is a 30-minute online test that measures the communication skills required for chat support. In the test, applicants respond to 3 scenarios that is designed around authentic chat scenarios. They submit their responses and the assessment is then scored by a Chat Assessor.What makes a good text chat operator? ›
A Passion for People
Personality and passion are key here; if you want to provide the best customer service, you need to be passionate about helping people. That comes easiest to people like our agents; lively, diverse, and dedicated to the task at hand.
A live chat agent's job is to provide customer support online. This means that being tech-savvy is non-negotiable. An employee in this role needs to be able to navigate live chat software with ease, leverage customer data effectively to provide meaningful support, and do all of this fast.What is chat support process? ›
Chat support is a common method of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Delivered by live agents or through artificial intelligence (AI), chat support supplements more traditional customer service channels, such as voice or email.What are the responsibilities of chat support? ›
- Prompt chat and email response to customers.
- Document each customer's question or problem as well as the resulting answer or solution.
- Develop customer service solutions.
- Maintain service level.
- Listen actively to others. Listening shows that we're interested in the other person and what they have to say. ...
- Look for nonverbal cues. ...
- Have empathy. ...
- Pay attention to details. ...
- Offer interesting insights. ...
- Talk slowly. ...
- Use the right words.
Chat Process salary in India ranges between ₹ 0.2 Lakhs to ₹ 4.0 Lakhs with an average annual salary of ₹ 2.2 Lakhs.What are chat skills? ›
- Apply strong communication skills.
- Find the right tone of voice.
- Keep things personal.
- Understand your limits.
- Set yourself up for success.
- Know your priorities.
- Take advantage of AI.
- Lead with empathy.
How do I chat for a job? ›
Begin with a polite greeting
Whenever you ping an employer on JOB TODAY (or on any other instant messaging platform), start your conversation with a polite “Hello” or “Hi”. You're smart 😀 you already know that stating upfront that you've applied for their job won't create the best first impression.
There are three commonly used types of chat. They are Instant Messaging, ICQ, and IRC. Instant messaging (IM) is one of the most popular forms of chat. Most of the time, instant messaging (IM'ing) is just between two people, although most IM software can handle group chats (with 3 or more people.)What are the 3 components of chat? ›
In general, chat systems consist of three main components: server class, communication class and client application, Figure 2. Server class is where messages are sent and received between clients and server.What makes a successful chat agent? ›
Efficient chat agents ask questions to ensure they understand. They quickly locate the right information and respond in a way that's easy to grasp. Keeping messages short and to the point, they focus on providing as much relevant information as possible – even when managing multiple chats.How do I prepare for a chat interview? ›
- Q1. I was selected for calling process but I shared my teaching experience there then the HR asked me to get more salary.. ...
- Q2. Shortlist my resume ask to question according to your resume. ...
- Q3. Why did you choose BPO. ...
- Q4. And ask your best experience work. ...
- Q5. They do analysis your mind.
Like all customer-facing positions, live chat support agents interact with a range of personalities and dispositions. Questions will vary from small requests to complex and delicate situations. Without hearing someone's voice, it can be challenging to identify how they feel.How many chats can an agent handle in a day? ›
An agent without prior chat experience can take only 1-2 active chats simultaneously, while an experienced agent can easily take 4-6 chats. If all your agents are new to chat you may need to lower the number of simultaneous chats they are expected to take. This can impact your staffing considerations.What are the 7 ways to help you in conversation? ›
- Maintain good eye contact.
- Seek to understand.
- Never interrupt.
- Ask open-ended questions.
- Be open and honest.
- Frame your views for the other person.
- Meet them where they are at.